Orders placed Monday through Thursday are processed within 24 hours. Orders placed Friday through Sunday are processed the following Monday.
We use the following carriers:
FedEx and USPS are offered during online checkout. If you place your order by phone or email, we will manually attempt to determine the best shipping method for you, FedEx included.
The online ordering system presents real-time rates from both FexEx and USPS during checkout. Our online system communicates with both providers’ systems, presenting product weights and dimensions as well as our packaging information to theirs, so their systems determine the most accurate rates.
International orders may require additional shipping costs. You will be notified if this is the case.
Once an order is processed you may receive tracking information by e-mail. You may also track your order here. If this is not the case for your order or you are unable to do so, you may contact us by phone at 1-800-843-9460 or by email at firstname.lastname@example.org for information.
In-Stock and Back Orders
All in-stock items will be shipped immediately. Items out of stock will be considered on back order and shipped as soon as they are received.